Refund policy

At Little Ti Studio, each piece is made to order in small batches to help reduce waste. Because of this, I’m not always able to offer returns or refunds for change of mind but I do my best to accommodate returns on non‑personalised items where possible (see below for details).

Personalised items, including Mail Club

Personalised and mail club items are final sale and cannot be returned or refunded for change of mind, as they are made specifically for you. However, if a personalised item or mail club pack arrives faulty, or damaged, please contact me so I can resolve the issue.

Change of Mind Returns

Returns may be accepted for non-personalised items if:

• The item is unused and in its original condition
• The return is requested within 30 days of delivery

If approved, returns for change of mind will be issued as store credit only.

Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Damaged or Faulty Items

I take great care to package all items thoughtfully to help prevent damage during transit. However, if your order arrives with significant damage, or is faulty, incorrect, or not as described, please get in touch with photos so I can make it right.

European Union 14‑Day Cooling‑Off Period

If you are located in the European Union, you have the right to cancel and return your order within 14 days of delivery for a full refund, in accordance with EU consumer law.

Please note that this right does not apply to personalised or custom‑made items, as these are made specifically to your order.

Returned items must be unused and in their original condition. Customers are responsible for return shipping costs unless the item is faulty or incorrect.